A: Any fees paid prior to Friday, April 13, 2012 remain valid for one year from the date of payment. There will be a 90 day grace period after which the difference between the old rate and the new rate must be paid at the Consular Section cashier. No refunds will be available to applicants who paid the higher fee.
A: Login information will allow you to access the Web site and schedule/reschedule as many times as you would like before the reschedule/cancel deadline in your confirmation email.
A: No, up to 5 family members living at the same address may be scheduled using a single payment.
A: Please note that when using certain e-mail clients, for example Hotmail and Yahoo, the e-mail formatting may not appear as intended. Your information has been stored correctly and the strange characters do not indicate any errors in your data.
A: Your personal information and transactions on this Web site are secured with a Web server certificate through Secure Sockets Layer (SSL) encryption. SSL secured sites are generally slower than similar sites without encryption.
A: Log in again and if you have not yet scheduled an appointment please look again at the calendar. Availability can change often, due to other applicants having canceled their appointments. However, if you have booked an appointment already, and now wish to change your appointment, you must cancel your current appointment in order to view the calendar to see if there is an earlier date for which you would like to schedule. If you feel your situation is an emergency, please see Expedited Appointments for more information.
A: You can attend the scheduled appointment and present the new passport. If you are not able to obtain a new passport before your appointment date you must cancel or reschedule your appointment. You will not be able to apply for a visa without a valid passport. For more information please read Passport and Entry Information.
A: After you schedule your appointment, the confirmation screen and confirmation email will show a date and time by which any changes to your appointment (reschedule or cancellation) must be made. To reschedule or cancel your appointment you may log in to the system using your passport number, date of birth and nationality prior to that date/time. Once you are logged in, select cancel or reschedule from the options on the Applicant Summary page.
A: You may change your appointment date as many times as needed.
A: Please reschedule or cancel appointments as soon as you are aware of the conflict. The appointment is non-transferable. Only the person(s) scheduled will be allowed to enter and attend the appointment. Another person cannot attend your appointment.
A: Send an inquiry by clicking on the Contact Us link at the top of the page or send an email to contactus_en_AN@usvisa-info.com. All queries must include the name of the country where the applicant is seeking a visa in the subject line.
