Depending on the relevant processes and requirements for the type of visa being applied for, the applicant may need to submit documents to the Consular Section. Additionally, all passports with visas will be returned to the applicant via courier. The courier service is provided through UPS or Wassel, at no additional cost to the applicant.

To view the full list of UPS offices here

To view the full list of Wassel offices click here

General Process Overview

1. Select the courier method and complete the scheduling of the appointment.
• The courier method selected will be listed on the confirmation email received after the appointment is scheduled.
2. Attend the appointment(s).
3. Following the appointment, applicants may check this Web site for the Waybill (AWB) number and the status of the return of the documents.
4. Once the documents are ready for pickup, the applicant(s) 18 years and older must bring official identification to the selected courier location within 30 days to retrieve the documents. The applicant can also present the Waybill (AWB) Number in addition to the official identification.
• Official Identification can be one of the following:
• Valid driver’s license,
• National ID card,
• Photocopy of passport information page
• If the applicant cannot present any of the above mentioned forms of identification, he/she will be asked for an original birth certificate for the courier personnel to make a copy and attach it to the Proof of Delivery file. The courier agent will also review the information from the visa, passport, or laser visa to make sure that the document is being handed to the applicant in question.
• For underage applicants, the parents may pick up their visa package by presenting official identification as listed above. And provide child’s original birth certificate, or adoption certificate. Courier personnel will review the visa to ensure that the applicant's last names match with the parents last names.
• If group representatives are picking up the Visas they must prove their identity with one of the above mentioned IDs.
• If a third party is picking up the Visas, the individual must provide ID as mentioned above, a signed letter of authorization signed by the applicant (if both of them are over the age of 18, and a copy of the applicant’s official identification.
• For disabled applicants (age, illiterate or handicapped), their children or any third person may present a signed letter authorizing collection of the visa package as described above) and copies of their official identifications. (The power of attorney may be signed by the applicant with an "x" or fingerprint if he or she cannot sign a name.)

To find the status of your documents you must log in to your account in our system and upon viewing the applicant summary page you will see the status of pickup availability. The document status information only appears once your personal documents have been returned by the Consular Section for shipment to your designated courier delivery method.

As the time it takes to adjudicate an applicant's case is at the sole discretion of the Consular Section, we cannot provide you any information regarding when your personal documents will be turned over to the courier.

Please note: Passports not claimed within 30 days of delivery to the selected UPS location will be returned to the Consular Section.

The following status messages will be available to assist in tracking the applicants' documents:

• In Transit
• The applicant’s documents have been picked up from the Consular Section by the courier.
• Ready for Pick-up at Courier Location
• The applicant's documents are available for pickup at the UPS location that was selected. Passports not claimed within 30 days of delivery to the selected courier location will be returned to the Consular Section.
• Delivered
• The applicant's documents have been given to them at the courier location that was selected.
• No Package Available for Pickup
• At this time the system does not show that there are documents en route or available for pickup. Please check again at a later time.

Under limited circumstances, an applicant may be required to send documentation to the Consular Section. Please only do this if the Consular Section has instructed you to do so, or if the process to apply clearly indicates that you must submit documentation through courier service. Please see Personal Appearance Waiver and Visa Renewal. For an explanation of the correct application process, please log into this site, select the Purpose of Travel, and follow the steps to obtain all the information necessary to apply, and to schedule a visa interview appointment if necessary.

Prior to submitting any documents via courier, the applicant must be registered on this site. To do so, please click on "Log In" at the top of this site. Follow the Web site to select the purpose of travel, preferred delivery method, and other relevant information requested for each applicant. (For more information on how to use this Web site, please visit How to Use this Web site. If the courier in trip purpose is selected, the Web site will complete the registration process on a confirmation page. This page will contain instructions on how to submit the application and documents through courier. Print the confirmation page. Take the confirmation page, the visa application and relevant documents to the courier drop off location.

View the select UPS locations here. View the select Wassel locations here. Upon arrival at the courier location a pre-paid waybill will be available.