We apologize that you are experiencing issues with our service. Your request will be responded to within 3-4 business days.
MRV Fee Payment Issues
If your request is regarding a MRV fee payment issue - please DO NOT PAY AGAIN. We will expedite payment-related requests as much as possible, but additional MRV fee payments may not be refunded. Your MRV fee payment is not immediately valid. It may take up to 4 hours for your payment to be processed by our system.
Document Delivery Issues
You can use this email to request information regarding your DHL delivery if you are having issues checking your status update on your Applicant Summary page. You may also contact the CSC Call Center for DHL delivery status updates.
We cannot provide you any status updates regarding your application (NIV or IV) nor can we provide assistance on the DS-160 or DS-260 form.
Please note: Inquiries concerning general visa information or assistance in confirming, cancelling, or rescheduling (aside from No Shows) your visa appointment will not be handled through this Contact Us email address. If you have a general information question or need to schedule an appointment, please return to our website at http://usvisa-info.com or call the CSC Call Center for support. The phone numbers are available on our website.
Please return to the home page of our website for all visa and appointment information and to review our FAQs for answers to the most common issues. If for some reason your mail service does not automatically open, please send your message to contactus_en_BB@usvisa-info.com.
When you provide information to CSC's Visa Program service as part of the process for scheduling a United States visa interview, paying the United States visa application fee, or otherwise, CSC receives, and then provides your information to the United States Department of State, within the United States pursuant to its contract with the United States Department of State. CSC shares the information you provide with no party other than the United States Department of State and CSC subcontractors and vendors. CSC, CSC’s subcontractors, and CSC vendors may use the information you provide for no other purpose than supporting your United States visa application through CSC’s performance of its contract with the United States Department of State.
CSC may change this privacy statement from time to time. You should check it for changes when using this site.
Date July 22, 2013