Chilean Citizens traveling for tourism or business may not need a visa to travel to the United States starting on 31 March 2014. See for further details.

Contact Us

We apologize that you are experiencing issues with our service. Your request will be responded to within 3-4 business days.

MRV Fee Payment Issues

If your request is regarding a MRV fee payment issue - please DO NOT PAY AGAIN. We will expedite payment-related requests as much as possible, but additional MRV fee payments may not be refunded. Your MRV fee payment is not immediately valid. It may take up to 4 hours for your payment to be processed by our system.

Click Here to Send a Payment Email

Document Delivery Issues

You can use this email to request information regarding your DHL delivery if you are having issues checking your status update on your Applicant Summary page. You may also contact the CSC Call Center for DHL delivery status updates.

Click Here to Send a Courier Email

We cannot provide you any status updates regarding your application (NIV or IV) nor can we provide assistance on the DS-160 or DS-260 form.

Please note: Inquiries concerning general visa information or assistance in confirming, cancelling, or rescheduling (aside from No Shows) your visa appointment will not be handled through this Contact Us email address. If you have a general information question or need to schedule an appointment, please return to our website at or call the CSC Call Center for support. The phone numbers are available on our website.

Click Here to Send Other Feedback

Please return to the home page of our website for all visa and appointment information and to review our FAQs for answers to the most common issues. If for some reason your mail service does not automatically open, please send your message to

Thank you!