Passport Delivery Information

Depending on the relevant processes and requirements for the type of visa being applied for, the applicant may need to submit documents to the Consular Section. Additionally, all passports with visas will be returned to the applicant via courier. The courier service is provided through DHL, at no additional cost to the applicant.

To receive documents back from the Consulate (i.e. your passport with visa), the applicant must be registered on this site. To do so, please click on "Log In" at the top of this site. Follow the steps to select Purpose of Travel, preferred DHL delivery location, and other relevant information requested for each applicant.

To view the full list of DHL offices click here.

General Process Overview

  1. Select DHL location and complete the scheduling of the appointment.
    • The DHL location selected will be listed on the confirmation email received after the appointment is scheduled.
  2. Attend the appointment.
  3. Following the appointment, applicants may check this Web site for the Airway Bill number and the status of the return of the documents.
  4. Once the documents are ready for pickup, the applicant(s) must bring official identification along with the Waybill (AWB) Number to the selected courier location to retrieve the documents.
    • Official Identification can be one of the following:
      • Original Birth Certificate,
      • Military ID,
      • Passport, or
      • Photo Voter Registration ID
    • Parents must prove their identity with one of the above mentioned IDs as well as the child’s Original Birth Certificate, or Adoption Certificate.
    • If group representatives of Temporary Workers are picking up the Visas they must prove their identity with one of the above mentioned IDs.
    • If a third party is picking up the Visas, the individual must provide ID as mentioned above, a signed letter from the Visa holder, and a copy of the Visa holder’s official identification. If a third party is picking up, in addition to the documents mentioned above, the letter must be notarized. For minors, parents must show birth certificate of the minor.

To find the status of your documents you must log in to your account in our system and upon viewing the applicant summary page you will see the status of pickup availability. The document status information only appears once your personal documents have been returned by the Consular Section for shipment to your designated DHL location. Please click here for detailed instructions on how to check the status of your shipment.

As the time it takes to adjudicate an applicant's case is at the sole discretion of the Consular Section, we cannot provide you any information regarding when your personal documents will be turned over to DHL.

All applicants may use the standard free courier service to return documents. The documents will be shipped from the Consular Section to a courier branch selected during the registration process on this website.

Applicants can also select Premium Courier Delivery for an additional fee to have the documents returned to a business or home address. Applicants will enter a mailing address and use a credit card to complete the Premium Courier Delivery transaction. The fee is paid per applicant, so in the case of a family the fee must be paid per person.

Should the applicant choose to purchase Premium Courier Delivery, please note that the courier will only go to the address during business hours and there is no guarantee of an exact date or time the package will be delivered. It is strongly recommended that the documents be shipped to a business address to ensure someone is available to receive the documents.

Premium Courier Delivery Terms and Conditions:

  • Courier delivers during business days and hours
  • Courier attempts to deliver between 2 or 3 times at the requested address. In case the delivery is not successful the shipment is returned to the default courier branch that was selected during the registration process
  • Courier delivers the shipment to whomever is available at applicant´s address (restricted to adults)
    • For business address destinations, DHL delivers to the Mailroom, Lobby Security Desk or receptionist, based on the destination office policy
  • Once the air waybill is printed, the applicant cannot modify the destination delivery information

Please follow the instructions for Premium Service after you have logged into the website.

The following status messages will be available to assist in tracking the applicants' documents:

  • In Transit
    • The applicant’s documents have been picked up at the Consular Section by DHL.
  • Ready for Pick-up at Courier Location
    • The applicant's documents are available for pickup at the DHL location that was selected.
  • Delivered
    • The applicant's documents have been given to them at the DHL location that was selected.
  • No Package Available for Pickup
    • At this time the system does not show that there are documents en route or available for pickup. Please check again at a later time.

Under limited circumstances, an applicant may be required to send documentation to the Consular Section. Please only do this if the Consular Section has instructed you to do so, or if the process to apply clearly indicates that you must submit documentation through courier service. For an explanation of the correct application process, please log into this site, select the Purpose of Travel, and follow the steps to obtain all the information necessary to apply, and to schedule a visa interview appointment if necessary.

Prior to submitting any documents via DHL, the applicant must be registered on this site. To do so, please click on "Log In" at the top of this site. Follow the steps to select Purpose of Travel, preferred DHL delivery location, and other relevant information requested for each applicant.

When submitting documents, you must use the “DHL Document Submission Form”. This form can be obtained from the Confirmation Page and/or Confirmation Email after registering on this Web site.

The "Courier Document Submission Form" and application documents can be submitted at select DHL locations. View the select DHL locations here. Upon arrival at the DHL location a pre-paid waybill will be available.