Passport Delivery Information

Depending on the relevant processes and requirements for the type of visa being applied for, the applicant may need to submit documents to the consular section. Additionally, all passports with visas will be returned to the applicant via courier. The courier service is provided through DHL, at no additional cost to the applicant.

Please do not call DHL for the status of your visa and passport. You must call CSC's call center or use this website to receive passport tracking information.

Passport/Document Return to the Applicant

To receive documents back from the consulate (i.e. your passport with visa), the applicant must be registered on this site. To do so, please click on "Log In" at the top of this site. Follow the steps to select Purpose of Travel, preferred DHL delivery location, and other relevant information requested for each applicant.

To view the full list of DHL offices click here.

General Process Overview

  1. Select DHL location and complete the scheduling of the appointment.
    1. The DHL location selected will be listed on the confirmation email received after the appointment is scheduled.
  2. Attend the appointment.
  3. Following the appointment, applicants may check this Web site for the Airway Bill number and the status of the return of the documents.
  4. Once the documents are ready for pickup, the applicant(s) must bring official identification along with the Waybill (AWB) Number to the selected courier location to retrieve the documents.
    1. Official Identification can be one of the following:
      1. Original Birth Certificate,
      2. Military ID,
      3. Passport, or
      4. Photo Voter Registration ID
    2. Parents must prove their identity with one of the above mentioned IDs as well as the child’s Original Birth Certificate, or Adoption Certificate.
    3. If group representatives of Temporary Workers are picking up the Visas they must prove their identity with one of the above mentioned IDs.
    4. If a third party is picking up the Visas, the individual must provide ID as mentioned above, a signed letter from the Visa holder, and a copy of the Visa holder’s official identification

To find the status of your documents you must log in to your account in our system and upon viewing the applicant summary page you will see the status of pickup availability. The document status information only appears once your personal documents have been returned by the Consular Section for shipment to your designated DHL location. Please click here for detailed instructions on how to check the status of your shipment.

As the time it takes to adjudicate an applicant's case is at the sole discretion of the Consular Section, we cannot provide you any information regarding when your personal documents will be turned over to DHL

Status Tracking

The following status messages will be available to assist in tracking the applicants' documents:

In Transit

The applicant’s documents have been picked up at the consular section by DHL.

Ready for Pick-up at Courier Location

The applicant's documents are available for pickup at the DHL location that was selected.

Delivered

The applicant's documents have been given to them at the DHL location that was selected.

No Package Available for Pickup

At this time the system does not show that there are documents en route or available for pickup. Please check again at a later time.

Sending Documents to the Consular Section

Under limited circumstances, an applicant may be required to send documentation to the consular section. Please only do this if the consular section has instructed you to do so, or if the process to apply clearly indicates that you must submit documentation through courier service. For an explanation of the correct application process, please log into this site, select the Purpose of Travel, and follow the steps to obtain all the information necessary to apply, and to schedule a visa interview appointment if necessary.

Prior to submitting any documents via DHL, the applicant must be registered on this site. To do so, please click on "Log In" at the top of this site. Follow the steps to select Purpose of Travel, preferred DHL delivery location, and other relevant information requested for each applicant.

When submitting documents, you must use the "DHL Document Submission Form". This form can be obtained from the Confirmation Page and/or Confirmation Email after registering on this Web site.

The "DHL Document Submission Form" and application documents can be submitted at select DHL locations. View the select DHL locations here. Upon arrival at the DHL location a pre-paid waybill will be available.